Switch to GymFlex
When making your selection, if the club displays the Club Swap icon in the description you can swap your existing membership to a GymFlex one.
Please check the membership description for any limitations.
| Can I move my current membership to be a GymFlex Membership | If you are an existing member of Gymbox, you will be issued a new membership with GymFlex. |
|---|---|
| Do I need to remove my Direct Debit when switching? | No, your membership payments will be transferred over automatically so there shouldn't be any need to remove your Direct Debit. |
| Will I keep the same membership number? | Yes |
Membership Freeze Policy
We understand that sometimes life gets busy or circumstances change, and you may need to temporarily pause your gym membership. Our freeze policy is designed to offer flexibility while ensuring you can return to your fitness routine when you're ready. Below you'll find details on how the freeze works, and how to request a freeze.
Typically your membership will be extended to cover the period that it was frozen so you will make 12 monthly payments and receive 12 months of gym membership.
| Start date of any freeze | 1st of the following month |
|---|---|
| Allowed Reasons | Medical freezes are free, all other requests are £20 per month payable to GymFlex. |
| Duration | Minimum 1 month, maximum 6 months |
| Additional Information | If you are freezing a joint membership, both memberships must be frozen at the same time. Typically your monthly payments will continue to be taken from your salary and the number of months that your membership is suspended will be added to the end of your membership at no additional charge. |
| Backdating | Not permitted. |
| Proof Required | Further to your request, we will inform you where to send the required proof. |
| Cost | No cost for medical freezes, all other requests are £20 per month payable to GymFlex. |
| Contact | Info@gymflex.co.uk |
Additional Membership Info
Please check your company’s internal policies to confirm whether adding additional members to your gym membership is permitted.
| Joint Memberships | Yes, these is permitted. |
|---|---|
| Junior Memberships | Gymbox do not offer junior memberships. |
Please note the information provided was accurate at the time this article was created; however, it may be subject to change.